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From the first phone call to factory expo, Jerry Lanz was very eager to help us with information about the Fleetwood homes. Jerry set us up with a room at the motel and after answering allot of questions, took me and my wife on a tour of the factory. After talking to Jerry for awhile, we found out that he was a fairly new associate with factory expo. Jerry was able to answer most of our questions and the few that he was not sure of, he would excuse himself and return shortly with an answer, we thought that he helped make the process of selecting the home we wanted very easy, as well as the changes and options. Even after the purchase when there was a couple other changes, Jerry was eager to make them happen, and did. He kept us informed and up to date on the process as it was being built.